Frequently Asked Questions

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

In the product details of each product, scroll down to see details on sizing - the sizes will be displayed along with the inches associated with that size. As an example, a sweatshirt will show the "M" (medium) size as Chest - 39 3/8", Waist - 33 1/8", and Hips - 40 1/8".

The details of what the fabric is made of is shown in the full description on the details page for each product. Many of our products use recycled polyester that feels like a soft cotton. Our leggings have UPF 50+ protection. Each product will display the details of what makes up that piece.

Sustainability is important to Images On Me. We’re getting greener every step of the way, while still providing you with the quality products you deserve. Around 85% of all textiles produced by the fashion industry end up in landfills (according to Business Insider Oct-2019), making it a major contributor to environmental damage. What’s more, it is surmised that one in every five items produced by the fashion industry reaches landfills without being worn even once.

As Images On Me works with on-demand suppliers, we only produce items we get an order for, avoiding textile waste from overproduction. Our printing partner’s high-quality printing tech creates almost no waste-waters and uses less energy than standard industry printers.

Did you know that each of Images on Me's products are made just for you? We only make the product when we receive your order for it, avoiding textile waste.

Each product on our site is made on-demand—once an order is placed, we produce it specifically for you. It takes time for us to create and send out the product, but making each order on-demand allows us to avoid overproduction. This way we get to take care of you and the planet we all share. We’re continuously working toward greener production.

Direct-to-garment (DTG) Printing

• Typically used for products with high cotton fabric content, like some of our t-shirts, hoodies, tote bags, etc.
• The DTG technique is a printing method where ink is first sprayed directly onto the garment, and then it soaks into the fabric. It’s like printing on paper, but on clothing. Kornit printers are used and they generate almost zero waste-water and use less energy than standard industry printers, so it lowers carbon footprint.
• The inks used for printing are Oeko-Tex™ certified, vegan, water-based, and free of harmful chemicals. Images On Me takes sustainability seriously, that’s why we take care to use suppliers that properly dispose of any left-over ink according to the ink supplier guidelines.

Embroidery

• At Images On Me, our products are embroidered with Oeko-Tex™ certified threads, meaning they’re safe for both adult and children's clothing. Compared to printing, embroidery is generally more durable and produces less environmental waste.

Sublimation

• This is used for our products that have a higher polyester content to really grab the color and details.
• For fully printed products, the design is printed onto fabric which is then cut and hand-sewn according to the product design.

There are a lot of reasons why a product or material could be considered sustainable. Currently, at Images On Me, our eco-friendly product collection consists of items made of at least 70% organic or recycled materials, or a mix of these materials.

Yes! For best results, we suggest turning the clothes inside out and washing in cold water.

All promotional discounts are based on the item’s original price (before sale pricing). This way, you always get the best available deal — whether it’s our sale price or a special promotion.

An email confirmation will be sent to you once the order has been successfully created. Please ensure that the email address provided is accurate. If you did not receive an email and believe that your order should have been placed, please email support@imagesonme.com with the order information, your name, and when the order was placed.

Shipping is always free within the continental United States.

This product is crafted, just for you, once your order is placed, which means delivery may take a bit longer. By producing items on demand rather than in bulk, we help reduce overproduction and waste. An estimated delivery time will be provided at checkout - and is also available on each product's detail page. Thank you for supporting mindful, sustainable choices!

If you want to change your order, please send us an email. We will see what is still possible based on timing.

As soon as your order is shipped, we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email (support@imagesonme.com) and we will contact the shipping company.

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Return shipping may be the responsibility of the customer depending on the reason for return. The response to the return request email will confirm all necessary details. There may be occasions where an item does not need to be returned. It is important to provide pictures when sending the return request email in order to further clarify the issue. Please be sure to provide as much detail as possible regarding the return when emailing support@imagesonme.com.

Please refer to our refund policy for details.

You can always contact us for any return questions at support@imagesonme.com.

Please refer to our terms of service for details.